Refund policy
Refund Policy
Last Updated: July 2026
At TideCo, we want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- In their original condition with tags attached
- Free from stains, odors, or damage
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
We cannot accept returns on:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Exchanges
If you need a different size, color, or item, please contact us. Exchanges are subject to product availability.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If we sent the wrong item or your order arrived damaged or defective, TideCo will provide a replacement or full refund, including return shipping when applicable.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can make it right.
Contact Us
For return requests or questions, contact us at:
Email: tidecoapparel@gmail.com